JOB DESCRIPTION: The American Hospital Dubai is seeking to recruit young energetic, customer care centered and organized Patient Relations Representative for our OPD Clinics. The responsibilities comprises of all the front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, filing, cashiering, computer work and serves as an interpreter for the unit . JOB RESPONSIBILITIES: Explain and hand out patient’s rights & responsibilities to the patient. Ensure having updated patients details and signed consent every 6 month’s upon patients attendance to the hospital as per HPP Inform walk in patients regarding waiting time to ensure better customer care Checking in patients and properly documenting registration Insurance verification and verification of patient demographics Getting authorization, collecting co-pays and cash from patients Entering charges, payments in the computer Liaise with Insurance & Finance Department Work at the front reception desk, answer phones, greet and communicate with patients and providers Scheduling, canceling, and rescheduling patient appointments Follow up on all cash outstanding, note all remarks & resolve late charges. All issues related to outstanding delays, changes in charges or charge waver has to be pre approved by the Clinic/Unit manager JOB REQUIREMENTS: Proven computer skills essential Previous Health care experience highly beneficial/ Medical Terminology /or exposure to medical environment a definite advantage QUALIFICATION & EXPERIENCE: Diploma/Degree with recognized Institution/University 2-3 years of experience essential in customer service role preferably in healthcare setup or related Hands on experience in handling insurance verification/cash Excellent English communication skills are must